Frequently Asked Questions (FAQ)

We provide full-service international moving, domestic moving, packing, storage, customs clearance, groupage shipping, office relocations, and specialized handling (fine art, antiques, pianos, vehicles, Buddha images, etc.) throughout Thailand and worldwide.

Yes. We manage relocations into Thailand, out of Thailand, and within Thailand.
We handle sea freight, air freight, LCL, FCL, and groupage options depending on your needs.

Yes — A1 Relocations Thailand is IAM-accredited, part of the International Association of Movers, the world’s largest network of certified movers. This ensures global standards, vetted partners, and seamless worldwide coordination.

Depending on your status:

Foreigners:

• Passport 
• Non-Immigrant Visa 
• Work Permit (must be active at time of clearance) 
• Inventory list 
• Bill of Lading / Air Waybill 
• Power of Attorney 

Thai nationals returning after 12+ months abroad:

• Passport 
• Proof of residence abroad 
• Immigration movement record 
• Inventory list 
• Shipment documents 

Diplomatic shipments:

• Embassy letter 
• Ministry of Foreign Affairs approval 
• Inventory list
  

You may qualify if:

• You’re a foreigner with a valid Work Permit (active)

• You’re a returning Thai resident who lived abroad 12+ months

• You’re a diplomat or BOI-approved staff

We review your documents and confirm your status BEFORE shipment to avoid costly mistakes.

• Buddha images: Fine Arts Department permit required

• Antiques / artifacts: May require review

• Vehicles: Very high taxes; approval required

• Alcohol: High duties; limited quantities

• Food & supplements: FDA regulations

• Electronics: Taxable; quantity matters

• Plants/wood: Quarantine restrictions

We advise what’s allowed and handle all permits.

Typical times:

• Air freight: 3–5 days

• Sea freight: 5–7 days

Delays happen mainly due to incorrect documents — we prevent this through pre-move checks.

We store it safely until you’re ready.

✔ Our warehouse
✔ Storage-in-transit
✔ 30 days free (import)
✔ AC-controlled units available

Export clearance is usually simple. Required documents:

• Passport

• Inventory list

• Packing list

• Permits for regulated items (Buddha images, antiques, vehicles)

We handle all export formalities and documentation.

Yes. Thailand strictly controls export of Buddha images, even replicas.

We handle the entire Fine Arts Department application and clearance process.

Depends on route and transport:

• Air freight: 1–2 weeks (door-to-door)

• Asia-Pacific sea freight: 2–4 weeks

• Intercontinental sea freight: 6–10 weeks

Transit times depend on shipping lines and global port conditions.

Yes. All our packers and movers are trained in-house to international standards, and have decades of experience in Packing & Moving companies in Bangkok.

We use export-grade materials:

• Double-corrugated cartons

• Bubble wrap & foam wrap

• Furniture blankets

• Custom crates (ISPM-15)

• Acid-free paper for artwork
  
  

Yes. We can unpack everything, remove debris, and reassemble furniture in your new home.

Absolutely. We specialize in:

• Fine art

• Sculptures

• Chandeliers

• Pianos

• Antiques

• Luxury furniture

• Motorcycles

A1 is one of the top specialized movers in Thailand.

Yes, on select high-volume routes:

• Thailand → Europe

• Europe → Thailand

• Singapore → Thailand

• France → Thailand

• Thailand → UK

• Thailand → Australia

Groupage is ideal for small, flexible shipments.

• Cost-effective

• Perfect for smaller moves

• Professional handling

• Crating included

• Works well for expats and students

Availability varies — ask us for current schedules.

Yes — we offer multiple storage solutions:

✔ Our own secure warehouse
✔ Short-term storage
✔ Storage-in-transit (Before export or after import)
✔ AC-controlled private units (24/7 access)

Yes — this is one of our advantages.

🎉 30 DAYS OF FREE STORAGE INCLUDED

• Before export (if container departs later)

• After import (if you’re not ready for delivery) 

No catch. No hidden fees.

Yes — full All-Risks international moving insurance.

Two options:

1️⃣ Lump-Sum All-Risks Insurance

• Value = USD 3,000 per CBM
• Only list items > USD 1,000
• Premium = 3.5%
• USD 250 deductible

2️⃣ Valued Inventory All-Risks Insurance

• You list each item
• Full control over insured value
• Premium = 3.5%
• USD 250 deductible
  

Yes — you get 90 days of free storage insurance.

Extensions only 0.25% per month.

Yes — daily.

We specialize in Bangkok high-rise buildings, including elevator booking, management coordination, protection, and timing restrictions.

Yes. Common routes:

• Bangkok ⇄ Chiang Mai

• Bangkok ⇄ Phuket

• Bangkok ⇄ Pattaya

• Bangkok ⇄ Hua Hin

• Bangkok ⇄ Khon Kaen

• Bangkok ⇄ Udon Thani

We offer door-to-door service nationwide.

• 2–4 weeks is ideal

• End-of-month & holidays fill quickly

• Urgent requests possible depending on schedule

Based on:

• Volume/weight 
• Origin & destination 
• Sea or air freight 
• Packing requirements 
• Insurance 
• Customs duties/taxes 
• Special items (piano, art, antiques) 

We provide detailed, transparent quotes with no hidden fees.

Yes — virtual or onsite surveys depending on shipment size and customer’s preferences.

Yes. We provide transit updates at key checkpoints and you’ll have a dedicated Move Coordinator.

Yes — warehouse or AC-controlled units available at excellent rates.

Bank transfer (THB, USD), or corporate billing depending on the project.

Simple:

1. Contact us 
2. Provide origin/destination 
3. Give approximate move date 
4. Send photos or do a video survey

We’ll prepare your quote and explain everything clearly.